Terms of service
Terms of Service
Last updated: 9 September 2026
Welcome to Prime Best Shop. These Terms of Service govern your use of our website and your purchase of products from our online shop.
By accessing our website or placing an order, you agree to these Terms of Service. Please read them carefully before using our website.
1. About Us
Prime Best Shop operates an online retail store offering products for purchase through our website.
Contact email: support@primebestshop.uk
If you have any questions regarding these Terms, please contact us using the email address above.
2. Using Our Website
You agree to use our website only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else's use of the website.
You must not use our website to:
- Commit or facilitate any unlawful activity;
- Attempt to gain unauthorised access to our systems;
- Introduce malicious software or harmful code;
- Interfere with the operation or security of our website;
- Use automated systems to collect information without our permission.
3. Products and Product Information
We make reasonable efforts to ensure that product descriptions, images, prices and other information displayed on our website are accurate.
However, colours and appearances may vary depending on your device or screen.
We reserve the right to correct errors, update product information and change product availability at any time.
4. Prices
All prices displayed on our website are shown at the time of purchase.
Prices may change from time to time. Any change in price will not affect an order that has already been accepted by us, except where required by law.
Where applicable, delivery charges and other additional costs will be displayed before you complete your purchase.
5. Orders
When you place an order, you are making an offer to purchase the selected products.
After placing an order, you may receive an order confirmation email. This confirms that we have received your order but does not necessarily mean that your order has been accepted.
We reserve the right to refuse or cancel an order where reasonably necessary, including where:
- A product is unavailable;
- There is an obvious pricing or product description error;
- We suspect fraudulent or unauthorised activity;
- We are unable to verify the information provided;
- We are unable to fulfil the order for reasons outside our reasonable control.
If we cancel an order after payment has been taken, we will arrange an appropriate refund.
6. Payment
Payment must be made using one of the payment methods available at checkout.
By submitting payment information, you confirm that you are authorised to use the selected payment method.
We may use third-party payment providers to securely process payments.
7. Delivery
We will provide estimated delivery information during the checkout process or in your order confirmation where applicable.
Delivery times are estimates and may be affected by circumstances outside our reasonable control.
Once your order has been dispatched, you may receive tracking information where tracking is available.
For information about returns and refunds, please see our Returns & Refund Policy.
8. Cancellations, Returns and Refunds
If you are a consumer in the United Kingdom, you may have a legal right to cancel an online purchase within 14 days of receiving your goods, subject to applicable legal exceptions.
Your statutory rights concerning faulty, defective, damaged or incorrectly described products are not affected by these Terms.
For full information, please refer to our Returns & Refund Policy.
9. Faulty or Incorrect Products
If you receive a product that is faulty, damaged, defective or materially different from its description, please contact us at:
We will work with you to resolve the issue in accordance with your statutory consumer rights.
10. Intellectual Property
Unless otherwise stated, the content on our website, including text, graphics, logos, images, product descriptions, designs and other materials, is owned by or licensed to Prime Best Shop.
You may not reproduce, distribute, modify, publish or commercially exploit our website content without our prior written permission, except where permitted by law.
11. Third-Party Links
Our website may contain links to third-party websites or services.
We are not responsible for the content, availability, security or practices of third-party websites.
Your use of third-party websites may be subject to their own terms and policies.
12. Website Availability
We aim to keep our website available and operating properly. However, we do not guarantee that the website will always be available, uninterrupted or free from errors.
We may temporarily suspend or restrict access to the website for maintenance, security, updates or other operational reasons.
13. Limitation of Liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for fraud, fraudulent misrepresentation, or any liability that cannot legally be excluded or limited under applicable law.
Subject to the above, we are not responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.
Nothing in these Terms affects your statutory consumer rights.
14. Events Outside Our Control
We will not be responsible for delays or failures caused by circumstances beyond our reasonable control.
These may include natural disasters, severe weather, strikes, transportation disruptions, government actions, internet or telecommunications failures, supplier issues or other events that could not reasonably have been prevented.
15. Changes to These Terms
We may update these Terms of Service from time to time.
Any updated version will be posted on this page with a revised “Last updated” date.
The Terms that apply to an order will generally be the version in effect when the order was placed, unless otherwise required by law.
16. Governing Law
These Terms are governed by the laws applicable to the jurisdiction in which Prime Best Shop operates, subject to any mandatory consumer protection rights that apply to customers in the United Kingdom.
If you are a UK consumer, nothing in these Terms is intended to remove or restrict any rights you have under applicable UK consumer protection legislation.
17. Contact Us
If you have any questions about these Terms of Service, please contact us:
Prime Best Shop
Email: support@primebestshop.uk