Shipping policy
Shipping Policy
Last updated: 9 September 2026
At Prime Best Shop, we aim to make your shopping experience simple and reliable. This Shipping Policy explains how orders are processed and delivered.
Contact: support@primebestshop.uk
1. Order Processing
Orders are normally processed within 1–3 business days after payment has been successfully received.
Orders are not normally processed or dispatched on weekends or UK public holidays.
Once your order has been dispatched, you will receive shipping information where tracking is available.
2. Delivery Times
Estimated delivery times may vary depending on the destination, shipping method, product availability and the carrier used.
Typical delivery estimates are:
- United Kingdom: approximately 5–12 business days
- International orders: approximately 7–20 business days
These are estimates rather than guaranteed delivery dates.
Unexpected delays may occur because of customs processing, carrier disruptions, severe weather, public holidays or other circumstances outside our reasonable control.
3. Shipping Costs
Shipping charges, where applicable, will be displayed at checkout before you complete your purchase.
The shipping cost may vary depending on the destination, order size, product and delivery method selected.
4. Tracking
Where tracking is available, tracking details will be provided after your order has been dispatched.
Please allow some time for tracking information to become active after dispatch.
If your tracking information does not update immediately, this does not necessarily mean that your parcel has been lost.
5. Delivery Address
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Please check your address carefully before completing your purchase.
If you realise that you have entered an incorrect address, contact us as soon as possible at:
We will try to assist, but we cannot guarantee that an address can be changed after an order has been processed or dispatched.
6. Delayed or Lost Orders
If your order has not arrived within the expected delivery period, please contact us at:
We will investigate the shipment with the relevant delivery carrier where appropriate.
If an order is confirmed as lost in transit, we will take appropriate action in accordance with applicable consumer law and the circumstances of the order.
7. Damaged Packages
If your package arrives visibly damaged, please contact us as soon as reasonably possible.
Where appropriate, please provide photographs of the packaging and the damaged product so that we can investigate the issue.
Your statutory consumer rights are not affected.
8. Customs, Duties and Taxes
For international orders, additional customs duties, import taxes or other charges may apply depending on the destination country.
Where such charges are legally payable by the customer, the customer may be responsible for them unless otherwise stated at checkout.
Customs processing may also cause delivery delays.
9. Delivery Attempts
The carrier may make one or more delivery attempts or leave instructions for collection depending on the destination and carrier's procedures.
If a parcel is returned to us because the customer was unavailable, provided an incorrect address, or failed to collect the parcel, please contact us at support@primebestshop.uk.
Additional shipping charges may apply if the order needs to be sent again, where permitted by law.
10. Delivery to the United Kingdom
For customers located in the United Kingdom, delivery estimates shown at checkout are provided in good faith and may vary.
Nothing in this Shipping Policy limits any rights you may have under applicable UK consumer protection law, including rights relating to goods that do not arrive within the legally applicable timeframe.
11. Contact Us
If you have any questions about shipping or delivery, please contact:
Prime Best Shop
Email: support@primebestshop.uk
We will do our best to assist you with your order.